Hospital Services
Acute • Trauma • Community • Critical Access • LTC • SNF
Hospitals of all sizes are continuously being bombarded by new requirements, increased labor costs, compliance concerns, and other challenges that carve into their bottom line. The only way to tackle increasing costs is to enhance efficiencies in every aspect of your operation. Let Tenax provide the services you need to ensure your revenue cycle is running smooth and provide the guidance and resources necessary to meet your goals.
Interim Leadership
Finding good, experienced revenue cycle leaders is not always easy. Tenax has the solution to your immediate needs. Whether it be a short-term engagement while finding a permanent person or setting your next leader up for success, our Interim team can provide the right atmosphere and provide stellar results for your revenue cycle team. Don’t settle for someone with somewhat related experience. Our team has experience in Governmental, Academic, Represented, and For and Not-For-Profit environments. We are sensitive to the existing environment within your organization. In addition to day-to-day operational leadership, Tenax can provide training, mentorship and organizational structure recommendations to your organization, along with a game plan to operationalize them.
Consulting services
Many consulting companies will review your internal processes and give recommendations on how to become more efficient. As many companies have found, those recommendations are often unsustainable or not aligned with the culture of the organization. At Tenax, not only do we provide solutions to operationalize new and improved processes, we also look holistically at your environment in order to create long-term ‘sticky’ solutions. Whether it be building robust employee training programs or facilitating culture-centric management development programs, Tenax will help you build an environment to support long-term growth and success.
Contracting services
Insurance carriers have teams of analysts modeling contracts prior to proposal. Why come to the negotiation table unprepared? Let our team assist you by modeling new or existing agreements, propose rates, and finalize contracts on your behalf. We can initiate discussions with new payers and also look at historical underpayments from prior contract periods.
Culture Cultivation
Studies have shown that perceived positive cultures enhance bottom-line results. The long-term success of an enterprise is driven by its culture. How would you describe your culture? How would your employees and patients describe your culture? What filters do you have that prevent you from seeing your culture, as perceived by others? Our tactics are used by Fortune 500 companies and have been proven effective to instill a sense of inclusion and positivity while giving staff the tools they need to resolve conflict and live your organization’s values. Your culture drives intercompany interactions and most importantly, your interactions with your patients and their families. Let Tenax help your organization design and implement the tools needed to for a values-driven working environment.
Training & Development
Tenax can provide the training that your staff need to effectively manage your claims and other office functions. We turn supervisors and managers into effective people leaders. The knowledge transfer process moves quickly because we teach the originating concepts and answer the 'Why's'. Our trainers work with your staff both on an individual basis and as a team. They answer the questions and provide the reasoning behind it. We work with Billers and Collectors, Cash Posting, Denial Management, Expected Reimbursement, Contract Interpretation and all other business office functions. Let our team turn your team into a high-functioning group.
Payer Projects
You’ve provided services and worked hard to ensure timely payment, and yet you still have not been properly reimbursed by your payers. Let Tenax bring your problem payers to the table and get paid for the services you provided. We work problem, underpaid, down-coded claims and denials, providing root-cause feedback to your Business Office and Contracting Department to help avoid future issues. Don’t get overloaded trying to keep up with short-pays. Let our experienced team go to work for you.
business office REMOTE
Are you plagued with staffing issues? Finding reliable, knowledgeable people is never easy. Add to that the challenges of a pandemic, union strike, or seasonal colds and flus and the end result is the same. AR Days go up and Cash declines. Let our team custom-tailor a plan to either carve out components of your Business Operation, or provide interim services for those instances where you need additional support. We support Billing, Collections, Cash Posting, Denial Management, and other PFS functions.
patient access ADVISOR
Revenue Cycle begins at the point of registration. Whether you are experiencing EMTALA violations, registration errors, or are challenged with payer requirements too cumbersome to manage effectively. Our team is well-versed at creating processes to ensure quality registrations and a good feedback loop to and from your business office. We can even assist you in centralizing all or part of your Admissions process or create a defined 'schedustration' model as a one-stop shop for your patients.
project management
Our seasoned Project Managers will partner with you to provide effective oversight to your important projects. We utilize transparent project management techniques to keep you updated on the status of your implementations. Our professionals are experienced in everything from simple IT bolt-on solutions to large complex conversions. We specialize in EMR/EHR conversions, host system implementations, Rev Cycle bolt-ons, and and other healthcare projects, regardless of size.
F.A.Q.
We believe that emerging technologies can be very instrumental in the success of a healthcare organization by re-focusing FTE resources and automating processes that are logic-based. Unfortunately, many providers expectations are not met after an implementation because of poor processes that are built around their new tool. Staff acceptance and training along with a supportive leadership structure will make all the difference. Providers will undoubtedly have much better outcomes when equal efforts go into building a positive, productive, and safe culture.
While there is no guarantee that performance will continue, our consultants work very closely with staff and leadership to promote a positive culture combined with processes that just make sense. We gather input from the people that are doing the job, coupled with organizational goals, and combine that with our experience to develop solutions that work long-term.
Simply put, No. Most providers actually find that they have greater visibility to their rev cycle operation because of the in-depth reporting, dashboards, and dedicated account representation. We operate transparently and can custom tailor reports to insure you are in touch with specialty lines-of-business or areas of concern.
Tenax can custom-tailor a plan that will address your specific needs without taking on things that you want to handle inhouse. Many clients initially contract for specific functions and later decide to move their operations completely over to Tenax. The additional space can be repurposed for revenue-generating patient care.
For one, Tenax is not a publicly traded company. Our focus is on our client and not the shareholder. We measure our success on the quality and outcomes of our products and people, not on sales or stock prices. Our smallest customer is just as important as our largest. We believe this sets us apart from our competitors.